Complaints Regarding Distance Education

Students should first address complaints to the school within Columbia where she/he is registered.  Policies and procedures specific to each school are provided below:

Schools with Distance Education Programs Website
Columbia Video Network (CVN) within the Fu Foundation School of Engineering and Applied Science https://cvn.columbia.edu/content/distance-learning-student-complaints
School of Professional Studies http://sps.columbia.edu/student-life-and-alumni-relations/distance-education-students
Graduate School of Arts and Sciences – M.A. in Statistics http://stat.columbia.edu/ma-programs/student-policies/
School of Social Work http://socialwork.columbia.edu/online-campus-student-complaints/

If the resolution to school based policy and procedure as well as appeals process remain unsatisfactory, the complaint may be appealed, within two years of the incident about which the complaint is made, to the SARA portal agency in New York.  Grade grievances and student conduct matters are not within the purview of the New York portal agency.

Owen Donovan
Supervisor, Higher Education Programs
New York State Education Department
89 Washington Avenue
Albany, NY 12234
518.474.1551
IHEauthorize@nysed.gov

Additional information, including a list and contact information for each state‚Äôs portal agency is available through NC-SARA.